We’re steering clear of the bundled prices for this review and comparing just the cable TV service options as standalones. Across the board, cable TV providers suffer from poor customer service reviews, so we’re grading on a curve and pitting the companies against each other when it comes to what kind of experience they offer. The good • Affordable package prices • Popular channels included in basic package • No-contract options With the package starting at $49.99 per month, Xfinity comes in with the best all-around package out of all our recommended TV providers. The channel selection for Xfinity’s entry package is pretty similar to DISH’s base-level package (including channels like ESPN, TNT, AMC, and Discovery). It’s also a better bargain than the satellite service (and the next-closest cable TV provider, Spectrum) by about $10 per month.
The bad • Additional fees* • Poor customer service reputation Sigh. Fees, amirite? Xfinity has plenty to watch out for.
Regional sports fees ($5 per month), broadcast TV fees ($7 per month), DVR fees ($19.95 per month), additional receiver/multiple TV fee ($9.95 per month), and they can really start to add up quickly. Make sure to ask about any additional fees that may apply before you sign up. Look, Xfinity offers a lot of great things, but a good customer service experience is just not one of them. And remember, we’re grading this on a curve. According to the ACSI, Comcast has been dead last (or close to it) for the last few years. To be fair, Xfinity has many brick-and-mortar locations for customer service and our experience dealing with an Xfinity rep.